Pcbuyit Returns Policy

Pcbuyit returns policy allows us to provide the very highest standards of service.

To return a product to PCBuyIT you will need a an RMA number. To obtain an RMA number please email us at sales@pcbuyit.co.uk you can also download an RMA form.

Here is a summary of our returns policy for CONSUMERS

Reason for Return	Notification time from delivery date	Entitlement
Unwanted items	14 working days from receipt	Full refund
Faulty on receipt	28 days	Full refund or repair/replacement
Faulty under warranty	Within the specified warranty period	Repair/replacement

Here is a summary of our returns policy for BUSINESS customers

Reason for Return	Notification time from delivery date	Entitlement
Unwanted items	14 working days from receipt	15% restocking fee applied / subject to acceptance- we reserve the right to refuse returns of unwanted items
Faulty on receipt	28 days	Full refund or repair/replacement
Faulty under warranty	Within the specified warranty period	Repair/replacement

Click here for a link to our manufacturer warranty terms

Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit www.adviceguide.org.uk

Do I need to send back all of the accessories?

Please package the goods appropriately and ship them in a separate outer box. Make sure to include all packaging, cables, manuals, drivers and protective bags, as this will speed up the return procedure considerably.

Goods returned for repair and replacement

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process.

Please package the goods appropriately and ship them in a separate outer box.

Goods returned for a refund

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

Where do I send the items for return?

PCBuyIT Limited

Unit 62 Tempus Business Centre,

Kingsclere Road,
Basingstoke,
Hampshire, RG21 6XG

Please ensure a recorded delivery option is selected as we cannot guarantee receipt of any non-recorded items.

How long will it take?

Items returned for full refund will normally be processed within one week from receipt of the item.

Items returned for repair/replacement are sent to the manufacturer under warranty and the turnaround time can vary. PCBuyIT will return the items to you as soon as possible. If we are unable to return the items to you within 28 days, we will give you the option of a refund.

Depending on the age of the items, the refund may include a deduction for the length of time you have used them.